Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, returns, and more.
📦 Shipping & Delivery
Q: Where do you ship?
A: We ship to the United States, Canada, United Kingdom, and most European countries including Germany, France, Spain, and Italy.
Q: How long does shipping take?
A:
• US & UK: Standard shipping 5-8 business days, Expedited 2-3 business days
• Europe: Standard shipping 7-12 business days
• Canada: 6-10 business days
Processing time: 1-2 business days before shipment
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $0 USD.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships. You can track your package in real-time.
↩️ Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn, unused, with tags attached, and in original packaging. EU customers have a 14-day cooling-off period as per regulations.
Q: How do I start a return?
A: Email us at langtonp553@gmail.com with your order number. We'll send you return instructions and a prepaid shipping label.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect your return. Please allow 5-7 additional days for your bank to process the refund.
Q: What items cannot be returned?
A: For hygiene reasons, we cannot accept returns on opened intimate apparel. Items must be unworn with hygiene seals intact.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption and secure payment processing through Shopify Payments. We never store your credit card information.
Q: What currencies do you accept?
A: We accept USD, EUR, GBP, and CAD. Prices will automatically convert to your local currency at checkout.
👗 Products & Sizing
Q: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our size guide for the best fit.
Q: What materials are your products made from?
A: Our lingerie is made from premium materials including lace, silk, satin, and high-quality synthetic blends. Material details are listed on each product page.
Q: How do I care for my lingerie?
A: We recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach and tumble drying to maintain quality.
📞 Customer Service
Q: How can I contact customer service?
A:
• Email: langtonp553@gmail.com (We respond within 24 hours)
• Phone: +1 (753) 030-8135
• Address: 1111 West 35th Place, Chicago, IL 60632, USA
Q: Can I change or cancel my order?
A: Please contact us immediately at langtonp553@gmail.com. If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations.
🔒 Privacy & Security
Q: How do you protect my personal information?
A: We take your privacy seriously. All personal information is encrypted and stored securely. We never share your data with third parties. Read our full Privacy Policy for details.
Q: Do you comply with GDPR?
A: Yes, we are fully GDPR compliant for our European customers. You have the right to access, correct, or delete your personal data at any time.
Still have questions? Contact us at langtonp553@gmail.com and we'll be happy to help!